Please note that only one promotional offer can be used at any one time and any Promotion Codes are not valid in Sale periods or on Clearance items that have already been discounted. We recommend that you obtain a Certificate of Posting in case for whatever reason the parcel(s) fails to reach us. To: Frame of Mind, 13 South Street, Wellington, Somerset, TA21 8NR Smaller items: Once you have contacted us, please ensure that you include the Returns Slip within the parcel and return your parcel using the method listed below: Return using Royal Mail Large Items: Please note that large unwanted items will need to be collected by one of our couriers (the £9 cost for this will be deducted from your refund, with the exception of faulty or damaged items) – simply call 01823 667759 during office hours and our Customer Queries team will be able to advise you. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage. Please see above for information on our Returns Policy. Personalised/Made-to-order items - please note that personalised/made to order products may not be returned or refunded unless faulty. Please note that, with the exception of faulty items or goods damaged in transit, we are not responsible for return postage. This does not affect your statutory rights. Where possible we would ask that you return the item(s) with the original packaging. This does not affect your statutory rights.Ĭontact us within 8 working days of receiving the parcel on 01823 667 759 Monday – Friday 9.30am-5pm or by email at Please note that all items need to be returned within 30 days of receipt of the parcel, complete and in a reasonable condition. In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you are entitled to a replacement or full refund. We keep Click & Collect orders in store for 7 days. How long do I have to pick up my Click & collect order? Simply take the delivery note, order confirmation or receipt and the product you wish to return or exchange to either shop, and tell the sales assistant you bought it online. What happens if I don't want to keep an order I’ve collected from a shop via the Click & collect service? Print out or make a note of the order number, and bring it along when you collect. Select either 'Click & Collect in Ilminster' or 'Click & Collect in Wellington' from the 'Delivery to' drop down box below 'Your Delivery Estimate'. Please select the Click & collect option at the checkout when placing your order for collection at your local Frame of Mind. How do I choose Click & collect for my order? Please bear in mind that not all items are available for this service. This free service is available from both Ilminster and Wellington shops. Simply place your online order, and we'll ensure that it is ready to collect from either shop normally within 2 working days. We will only deliver goods to the address on the order. Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges about which we will email you for approval before sending out and may also experience delivery delays morning, Saturday and “next working day“ deliveries are optional and will also incur additional charges. If you should refuse delivery of goods, or if you are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.Īll quoted delivery prices are for most UK Mainland addresses. If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost. Where possible your order will be sent on next day delivery. Once you have placed an order it will usually be dispatched the same day or the next day depending on the time the order was placed. Delivery is charged as priced on each order.
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